Swiss Luxury

Privacy Policy

Effective Date: 1 May 2025

This policy applies to Swiss Luxury Limousine LLC.

Introduction

Swiss Luxury Limousine LLC and/or its affiliates (collectively “SLL”, “we”, “us”, or “our”) value your privacy.

This Privacy Policy outlines how we collect, use, share, and protect personal data through our mobile applications, websites, customer support centers, and other related services (collectively, the “Services”).

By accessing or using our Services, you consent to the data practices described below.

1. Scope of This Policy

This Privacy Policy applies to:

  • Users: individuals who access or use our passenger services.
  • Drivers: drivers and partner transportation providers who operate under license with SLL.

We do not offer services or conduct business with any countries sanctioned by the Office of Foreign Assets Control (OFAC), in accordance with the laws of the United Arab Emirates (UAE).

2. Information We Collect

A. Information You Provide

We may collect personal data when you:

  • Register or modify your account
  • Book or request services
  • Contact support or communicate with us

This may include:

  • Name, contact number, email, address
  • Payment or credit card details
  • Identification or licensing information (for Drivers)
  • Profile photo, preferences, feedback, and other submitted content

Note: We do not knowingly collect data from individuals under the age of 18.

B. Driver Location Data

For operational purposes, we collect and track driver location data even when the app is running in the background or closed. This is essential to identify the nearest driver and provide efficient service to users.

C. Automatic Data Collection

When you use our Services, we may automatically collect:

  • Device type, OS, browser type
  • IP address, GPS location
  • Unique device identifiers (IMEI, MAC address, etc.)
  • Network and connection data
  • Usage, transaction, and log data
  • Demographic information

We do not store, sell, or rent your credit/debit card details or personally identifiable information to any third parties.

3. Use of Your Information

We use the collected data to:

  • Operate and improve our services
  • Process transactions and send receipts
  • Provide real-time communication (e.g., ETA notifications)
  • Develop safety and operational features
  • Prevent fraud, monitor usage, and conduct internal analysis
  • Send service updates and promotions (where legally permissible)
  • Notify you of changes or allow interaction with features
  • Personalize your user experience

4. Sharing of Data

We may share your data with:

  • Drivers, to fulfill your service requests
  • Third-party partners for promotions, integrations, or service delivery
  • Enterprise clients (if your rides are employer-sponsored)
  • Our vendors, consultants, and affiliates
  • Government or legal authorities as required by law
  • In connection with business transfers such as a merger or acquisition
  • With your consent or in anonymized form for analytics

5. Storage & International Transfers

Your data may be processed and stored in the UAE or other jurisdictions. Where international data transfers are involved, we will implement appropriate safeguards. By using our Services, you consent to this transfer and storage.

6. Data Retention

We retain personal data as long as necessary to:

  • Comply with legal obligations
  • Provide services and support
  • Analyze usage and performance
  • Enforce our terms

7. Your Rights and Choices

A. Opt-Out of Marketing

You may opt out of marketing emails or texts via provided links or by contacting us at the email below.

B. Access and Correction

You have the right to request access to the information we hold about you. A small processing fee may apply.

8. Security

We implement reasonable security measures to protect your data. While no system is fully secure, we continuously review our procedures.

SLL staff will never request sensitive account information via email or call.

9. Cookies

We use cookies and similar technologies to improve website functionality, enhance user experience, and analyze site traffic. By using our website, you consent to our cookie use.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. Material changes will be communicated through the app or website. Your continued use of our Services confirms your acceptance of the revised policy.

11. Contact Us

For questions, concerns, or data access requests, please contact:

📧 Email: info@swissll.ae

📍 Address: Office 16-12, Leader Building, Al Quoz, Dubai, UAE